Frequently Asked Questions

Your questions answered about our individually wrapped cakes, slab cakes, Tray bakes, cake bars, muffins and cookies as well as ingredients, allergens and wholesale supply

No, we do not supply direct. We only supply to Wholesalers. If you contact us, we can direct you to your nearest supplier.
Please complete the form on our Contact page or telephone our Head Office on: +44 (0)1440 761079
Unfortunately, because we sell to wholesalers who then sell to the retailer we can’t tell you where our cakes are sold.
We supply nationwide, including Wales and Scotland.
We make all our products on-site in a modern, purpose-built bakery in Haverhill, Suffolk.
Yes, we make all our cakes ourselves.
Our cakes should be stored at ambient temperature and not in a fridge or freezer.
We endeavour to source the finest ingredients and materials.
Yes, our bakery is a nut free site.
No, all our cakes contain gluten – either from Wheat Flour or Oats.
Yes. We do not use any Genetically Modified ingredients. The ingredients we use are verified and traceable to their sources.
Shelf life varies according to the type of cake. You will find the Best Before Date printed on the packaging.
Our cakes are not sold by weight, so we do not put a weight on the pack.
Most products are wrapped in clear printed film. Some cakes are supplied in printed, counter display boxes as well.
We are accredited to the Brand Reputation Compliance Global Standards (BRCGS) in Food Safety, Grade AA, which we have had for several years.
If you wish to make a complaint, please contact our Head Office on 01440 761079 or, alternatively, use the form on the Contact page to send us details.

Did we miss anything?

If there are any further questions you have that aren’t covered in our FAQs then please send us a message and we will endeavour to answer any and all queries that you have. Thanks for your interest in The Wicked Cake Co.